Privacy & Data Protection Statement

This statement sets out what we do with the data and information we collect.

We take data protection and privacy very seriously here at City Church Gloucester.  We will only use the data and information we collect from you for the purposes outlined in this statement.

This statement will be updated and reviewed from time to time so please check this page occasionally to endure you are happy with these changes.  By using our website, you are agreeing to be bound by this statement and policy.

If you have any questions about our data protection policy or processes, please read this statement.

If you still have questions, comments or complaints, please contact John Morland by email to or in writing to CityChurch Gloucester, The Chapel, Seymour Road (corner of Frampton Rd), Gloucester GL1 5PT.

How we collect information from you?

We collect information from you when you:

  • register your details with us using our welcome cards (Read more about consent);
  • post content on our website, use the online contact form to contact us or post content on any of our social media channels;
  • register children or minors for attending one of the church’s children and/or youth clubs;
  • register to receive our newsletter. (Read more about consent)

We also collect anonymous information about your visit to our website called cookies.

What information we collect?

The information we collect about you might include any of the following:

About you

  • Name(s)
  • Address information
  • Email address
  • Phone number(s)
  • Date(s) of birth
  • Any relevant medical information that relate to children

About your visit

Special category data

Under data protection law, some personal information is recognised as ‘special categories data’. This includes, but is not limited to, information which reveals your religious beliefs, health issues, race or ethnic origin.

We are a Christ-centred organisation committed to preserving its Christian ethos. Where necessary and consented to, we may collect details about your church affiliations and personal faith.

Additionally, we collect details about any health concerns or disability to make the necessary arrangements for you to visit and engage with us and our facilities safely or where you have disclosed this, so we can meet any additional customer service requirements.

We will always treat any special category data we process with greater care and process the information in accordance with all applicable data protection laws.

Why we collect this information

We would like to say welcome to City Church Gloucester, tell you a bit more about who we are and what we do and stay in touch with you. We therefore ask all our visitors to complete a short welcome form.

We also offer facilities for children and young people.  We take our safeguarding responsibilities very seriously.  To help us ensure we are looking after your children as best we can, we ask for some information such as any relevant medical history we need to know about (such as asthma or allergies) and important contact information for parents/carers and/or medical contact details.

Other reasons why we may collect information from you:

  1. To process monthly sponsorship payment and any other donations;
  2. To reclaim tax on Gift Aid donations, if applicable;
  3. To verify that you are over 18 and if not, obtain permission from your parent/guardian to process your information;
  4. When you visit our website, we may gather information about which pages you visit to help us improve and provide you with the best service;
  5. To determine and improve the effectiveness of our website and marketing campaigns;
  6. To organise and coordinate events;
  7. To keep you informed about our work;
  8. To enable us to contact you with relevant and the most appropriate information;
  9. To manage and coordinate our volunteers; and/or
  10. For compliance with employment law and other statutory requirements.

Who do we share information with?

The information you share with us may be shared by the church’s office staff, members of the church’s leadership team and Sunday school leaders (in the case of information that relate to children attending on of our children’s clubs).

Members of the congregation can also subscribe to the ChurchApp.  Please refer to their privacy policy for information on how your data will be used by ChurchApp Ltd.

We will not share any information with any third party or anyone else.

Legal basis for processing your personal information

We will rely on the following legal bases to process your personal information:

  1. Legitimate Interest

We will process your information for a purpose you would reasonably expect. We will have pre-determined that it is necessary to process your information for this purpose and balanced this with your rights and interests. For example, when you become a donor, we use your name and contact details to administrate the donation experience.

  1. Consent

We give you the choice and control over our processing activities where relevant. For example, we ask for your permission to send you marketing information by email or post.

  1. Legal Obligation

In some cases, we are required to process your personal information where there is a legal requirement.  Additionally, we process your name, house name or number, post code and donation history for Gift Aid purposes as required by HMRC.

How to access and control your data

To see what information we hold, you can contact the church office by email to or in writing to The Chapel (former Star 66 building), Seymour Road (corner of Frampton Rd), Gloucester GL1 5PT.

To update your information, please also contact the church office using the contact details above.

If you no longer want to receive our regular newsletter, you can manage your mailing preferences using the hyperlink you would have received when you first registered your email address.  Alternatively, please contact us.

How long we keep your information?

We will only keep your personal information for the period it is required and in accordance with our data retention schedule.


A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers.

City Church Gloucester uses cookies for a number of purposes, including to:

  • Require you to re-enter your password after a certain period of time has elapsed to protect you against others accidentally accessing your account contents.
  • Keep track of preferences you specify while you are using our services.
  • Ensure our website functions properly.
  • Estimate and report our total audience size and traffic.
  • Conduct research to improve our content and services.

First-party cookies (cookies set by this website)

These are cookies set by this website. Some are necessary to the functionality of the site, others provide anonymous usage information to us that we analyse to monitor and improve the site. These first-party cookies do not store or collect any personal information or anything that make you personally identifiable to us.

Cookies for measuring website usage

These cookies record anonymous information on how many people are using this website and how they move around the site once they’ve arrived.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy is available at  If you would like to opt out of being tracked by Google Analytics across all websites please visit:

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

IP Address

We may occasionally obtain IP addresses from users depending upon how you access our web site. IP addresses, browser and session information may be used for various purposes, including to:

  • Diagnose and prevent service or technology problems reported by our users or engineers that are associated with the IP addresses controlled by a specific web company or ISP.
  • Estimate the total number of users visiting our website from specific geographical regions.
  • Help determine which users have access privileges to certain content, services or resources that we offer.
  • Monitor and prevent fraud and abuse.